Privacy Policy | manor-operatic

Privacy Commitment

This privacy policy sets out the ways in which we, Manor Operatic Society (we, us, our), collect and use your personal data (your personal information). It also explains what rights you have to access or change your personal data.

We are committed to protecting the personal information that you provide to us and being transparent about the information we hold. We abide by the General Data Protection Regulation (GDPR) and other applicable laws, and best practice guidance.

This privacy policy aims to give a clear explanation on:

How and why your personal information is collected
How we will use that information
How we secure your information
Your choices regarding the information you provide to us

If you have any questions regarding your personal data, please email manoroperatic@gmail.com or call 07533 021 407.

About Manor Operatic Society

Manor operatic Society or MOS is a non-profit organisation, our registered address is:

27 Walker Street,
Sheffield,
S3 8GZ

How We Collect Your Personal Information

The information you choose to share with us helps us deliver a personalised experience. The situations in which we will collect personal data include:

Booking a ticket, Applying to join the society, Subscribing to receive information and updates, enquiring about our activities and services
Contacting us directly by email, telephone, post or in person, Providing survey responses, Submitting an application to a job vacancy
Attending an interview.

We may also gather and retain data about you when you:

Visit our website

Engage with us on platforms including Twitter, Facebook, Trip Advisor, LinkedIn or Instagram social media.

Interact with an email which we have sent to you.

Visit our events, either performance based or other.

We also receive personal data when you give permission to third party organisations.

What Information Do We Collect

We collect information that helps us provide a service to you, run Manor Operatic Society and keep you up to date. In most circumstances you can choose how much information you provide us with.

Information we collect directly from you when you register with us like your name, email address and telephone number is stored securely. If you decide to unsubscribe to us we will remove you from the relevant mailing list.

We review the personal information requested to ensure that we only collect data relevant to the use for which it is being collected. We only collect ‘sensitive personal data’ or ‘special category data’ such as age, ethnicity, gender identity or medical information when we have your explicit consent to do so or where it is needed for reasons of substantial public interest for equal opportunities monitoring or safeguarding.

When you use your credit card or debit card online to purchase tickets you choose whether we store your details securely on our ticketing system. You can opt out of this at any point.

Only staff authorised and trained to process payments will be able to see your card details when you purchase tickets online or in person.

When you visit our website, wherever possible, and in most cases, we use aggregated or anonymous information which does not identify individual visitors.

The Legal Bit

We use your information for the following purposes

to process and facilitate transactions with us (either on the basis of your consent where we have requested it, or on the basis of performing our contract with you and on the basis of our legitimate interest in providing the correct services to our site users and customers);
to manage our relationship with you, including notifying you about changes to our Terms or Privacy Policy and asking you to leave a review or take a survey (on the basis of performing our contract with you, to comply with our legal obligations and on the basis of our legitimate interests to keep our records updated and study how our site and services are used);
to keep in contact with you about our news, events, new site features, services, or productions that we believe may be of interest to you, provided that we have the requisite permission to do so (either on the basis of your consent where we have requested it, or our legitimate interests to provide you with marketing communications where we may lawfully do so);
to interact with users on social media platforms including Facebook, Twitter, and Instagram, for example, responding to comments and messages, posting, ‘retweeting’ and ‘liking’ posts (on the basis of our legitimate interest in promoting our brand and communicating with interested individuals);
to provide customer service and support or deal with enquiries. We may also share your information with our website developer and IT support provider on the basis of our legitimate interest in providing the correct information and services to our site users and customers.
to process any applications you submit to us, whether directly or via an agent or recruiter (on the basis of our legitimate interest to recruit new members, employees or contractors);
to carry out aggregated and anonymised research about general consumer engagement with our sites and services (on the basis of our legitimate interest in providing the right kinds of services to our site users and customers);
to enable us to comply with laws, our policies and procedures, to enforce protect or defend, legal rights (including those of third parties such as producers of shows performed at the theatre), or to protect the rights, property or safety of our employees and to share information with our technical and legal advisors (on the basis of our legitimate interests to operate a safe and lawful business or where we have a legal obligation to do so);
to enable us to assist managing your booking, seating, access requirements to a production or event (on the basis of performing our contract with you and our legitimate interest in providing the correct services to our customers); and
to protect, investigate, and deter against fraudulent, unauthorised, or illegal activity, including identity fraud (on the basis of our legitimate interests to operate a safe and lawful business or where we have a legal obligation to do so).

Sometimes we may ask for information that is classed as special category data like age or ethnic origin. We will only do this with your explicit consent [or where it is needed for reasons of substantial public interest for equal opportunities monitoring ] and we will tell you what we are doing and why.

Third Party Sharing

We will never sell your data.

We may need to share data with the police, legal or other advisors, courts, law enforcement agencies, regulators, government agencies where necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law.

Protecting your data

The security of your data is very important to us. We will securely store and manage your personal data.

Digitally held records are stored on a secured network. Where external companies are used to support and deliver IT services, we ensures all companies have secure and GDPR compliant processes in place. Where paper records are held, these are stored in locked secure areas.

Only relevant, trained staff will be able to see your information.

Where an interaction with Manor Operatic Society involves use of your credit or debit card, we will manage any transactions securely and in accordance with the Payment Industry Data Security Standard.

Images and film taken of public and participants may be used for marketing and publicity purposes by Manor Operatic Society.

Your Options

We want to continue having a great relationship with you and make it as easy as possible for you to change your preferences.

If you wish to change your details, update your contact preferences of unsubscribe:

You can call us on 07533 021 407 or email manoroperatic@gmail.com and request changes be made. If you think we have inaccurate information about you please tell us so we can amend it.

If you wish to unsubscribe from our emails:

There is an unsubscribe option in all our email correspondence – simply click the link to do this. Alternatively, contact the Box Office.

Removal of your personal data:

If you want us to remove your details from our database then please ask us on 07533 021 407. We will then securely delete all information we hold for you.

Requesting the information we hold on you:

You can request this information by contacting manoroperatic@gmail.com

Please come back here from time to time to see if we have updated this policy. We may also send an email to you to let you know of any updates if we think it’s important that you know of the changes.

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